Support
Where are my drawings saved?
On your device only. On the web they are saved in your browser, so they won't appear in a different browser or on another device.
Keep your drawings safe on iPhone and iPad (web)
Safari may clear a website's saved data if you don't visit it for a while. To keep Luukis's drawings, add it to your Home Screen: open app.luukis.com in Safari, tap Share, then Add to Home Screen, and open Luukis from there.
Install it on Android or a computer
In Chrome or Edge, open app.luukis.com, then choose Install app or Add to Home screen from the browser menu. Luukis then opens in its own window and works offline.
The camera doesn't open
Check that your browser has permission to use the camera for app.luukis.com (usually in the address bar or site settings). You can also pick an existing photo instead.
How do I delete a drawing or world?
Drawings: open the drawing tray in a world and remove the drawing there. Worlds: tap the pencil on a world on the home screen, then Delete world.
What does the full version include?
Unlimited worlds and drawings, for a single payment (no subscription), on every device where you sign in to your grown-up account. Find it in the grown-ups area: answer the grown-up question, sign in with your email, and tap Unlock.
I didn't get my sign-in code
Wait a minute and check your spam or junk folder: the email comes from login@luukis.com. You can ask for a new code after 30 seconds. Check that the address has no typos. If it still doesn't arrive, email us.
I bought the full version but it's not unlocked
Make sure you're signed in to the same email you bought with, then tap Restore purchase in the grown-ups area. If it still isn't unlocked, email us with the email address you used.
Can I get a refund?
Yes: email hello@luukis.com within 14 days of buying. See the terms for details.
How do I delete my account?
Open the grown-ups area, sign in and tap Delete account (it asks you to tap twice). Your worlds and drawings stay on your device. The full version is linked to your account, so it can't be restored after you delete it. If you only want to stop using Luukis on one device, tap Sign out instead.
Still stuck?
Email hello@luukis.com and tell us what device and browser you're using.